Customer Service

SHIPPING

WHEN WILL MY ORDER SHIP?
EXCLUDING PRE-ORDERS, ORDERS SHIP WITHIN 2-3 BUSINESS DAYS. 

WHEN WILL I GET TRACKING INFORMATION?
YOU’LL RECEIVE TRACKING INFO AS SOON AS YOUR PACKAGE SHIPS, VIA THE EMAIL YOU PLACED YOUR ORDER WITH. MAKE SURE TO CHECK ALL INBOXES, INCLUDING YOUR SPAM FOLDER, IF YOU CAN’T FIND YOUR SHIPPING CONFIRMATION. PLEASE NOTE IT CAN SOMETIMES TAKE UP TO 3 DAYS FOR YOUR TRACKING LINK TO UPDATE.

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE, ONCE IT SHIPS?
DOMESTIC ORDERS NORMALLY ARRIVE WITHIN 3-7 DAYS OF SHIPPING, UNLESS OTHERWISE NOTED. INTERNATIONAL ORDERS NORMALLY ARRIVE WITHIN 2-4 WEEKS OF SHIPPING. PLEASE NOTE THAT THESE ORDERS NEED TO PASS THROUGH THE CUSTOMS OFFICE IN YOUR COUNTRY BEFORE IT WILL BE RELEASED FOR FINAL DELIVERY, WHICH CAN OCCASIONALLY CAUSE ADDITIONAL DELAYS.

ONCE AN ORDER LEAVES OUR WAREHOUSE, CARRIER SHIPPING DELAYS MAY OCCUR DUE TO FACTORS OUTSIDE OUR CONTROL. WE UNFORTUNATELY CAN’T CONTROL HOW QUICKLY AN ORDER ARRIVES ONCE IT HAS LEFT OUR WAREHOUSE. CONTACTING THE CARRIER IS THE BEST WAY TO GET MORE INSIGHT INTO YOUR PACKAGE’S LOCATION AND ESTIMATED DELIVERY DATE.

PLEASE NOTE THAT SHIPPING DELAYS WILL OCCUR IF YOU PROVIDE AN INCORRECT ADDRESS AT CHECKOUT.

IF YOUR PACKAGE IS RETURNED TO OUR FACILITY DUE TO A SHIPPING ERROR, WE’LL REACH OUT TO YOU VIA THE EMAIL ADDRESS PROVIDED WITH YOUR SHIPPING INFORMATION. IF WE DON’T GET A RESPONSE WITHIN 5 BUSINESS DAYS, WE HOLD THE RIGHT TO REFUND YOUR ORDER. THIS APPLIES TO ALL MERCHANDISE ORDERS, INCLUDING LIMITED EDITION AND PRE-ORDER SALES.

PLEASE NOTE THAT IN THE EVENT OF AN ORDER SPLIT SHIPPING, WE CAN ONLY REFUND YOU FOR WHAT HAS BEEN RETURNED TO US.

MY ITEM WAS SHIPPED, BUT STILL HASN’T SHOWN UP. IS IT LOST IN THE MAIL?
YOU HAVE UP TO 60 DAYS FROM THE DATE OF SHIPMENT TO CLAIM YOUR PACKAGE AS LOST IN ORDER TO RECEIVE A REFUND FOR YOUR MISSING ITEM(S), OR A RESHIPMENT IF STOCK PERMITS.

FOR ORDERS SHIPPING WITHIN THE US: IF YOU HAVE NOT RECEIVED YOUR PACKAGE WITHIN 3-4 WEEKS AFTER IT SHIPS, PLEASE REACH OUT TO US AT THE EMAIL LISTED ABOVE AS SOON AS POSSIBLE SO WE CAN RESOLVE THE ISSUE FOR YOU.

FOR ORDERS SHIPPING OUTSIDE OF THE US: IF YOU HAVE NOT RECEIVED YOUR PACKAGE WITHIN 6 WEEKS AFTER IT SHIPS, PLEASE REACH OUT TO US AT THE EMAIL LISTED ABOVE AS SOON AS POSSIBLE SO WE CAN RESOLVE THE ISSUE FOR YOU.

IF YOU RECEIVE TRACKING ON AN ORDER BUT IT HAS NOT BEEN UPDATED BEYOND THE “PRE-SHIPMENT” OR “LABEL CREATED” STAGE WITHIN 2 WEEKS, PLEASE REACH OUT TO US AT [EMAIL] TO LOOK INTO IT FOR YOU.

PLEASE NOTE THAT WE ARE NOT RESPONSIBLE FOR PACKAGES LOST DUE TO AN INCORRECT SHIPPING ADDRESS BEING PROVIDED WITH YOUR ORDER. SHIPPING DELAYS WILLOCCUR IF YOU PROVIDE AN INCORRECT ADDRESS AT CHECKOUT.

MY TRACKING SAYS MY ORDER WAS DELIVERED, BUT I HAVEN’T GOTTEN IT YET. WHERE IS IT?
SOME CARRIERS WILL MARK A PACKAGE AS DELIVERED BEFORE THEY ACTUALLY DELIVER IT. THOUGH UNUSUAL, THIS CAN HAPPEN UP TO 5 DAYS BEFORE AN ITEM IS ACTUALLY DELIVERED. YOU CAN TRY CONTACTING THE CARRIER TO GET BETTER INSIGHT INTO THE DELAY. IF YOU STILL HAVEN’T RECEIVED YOUR PACKAGE AFTER 5 DAYS, AND YOU’VE CHECKED WITH YOUR NEIGHBORS AND STILL DON’T HAVE IT, PLEASE REACH OUT TO US AT THE EMAIL LISTED ABOVE AND WE’LL DO OUR BEST TO HELP!

MY ORDER IS SHIPPING TO A COUNTRY OUTSIDE OF THE UNITED STATES. WILL I HAVE TO PAY CUSTOMS/IMPORT FEES TO RECEIVE MY ORDER?
DEPENDING ON YOUR COUNTRY, YOU MAY BE CHARGED CUSTOMS/IMPORT FEES. CUSTOMS CHARGES AND FEES ARE THE SOLE RESPONSIBILITY OF THE PURCHASER; WE ARE NOT RESPONSIBLE FOR ANY ADDITIONAL CUSTOMS CHARGES OR FEES ONCE YOUR PACKAGE HAS LEFT OUR FACILITY.

IF CUSTOMS FEES AND CHARGES ARE REFUSED AT THE TIME OF DELIVERY, YOUR ORDER WILL BE RETURNED TO US. ONCE WE RECEIVE YOUR PACKAGE, WE CAN REFUND YOU FOR YOUR PURCHASE. IF YOU ARE UNFAMILIAR WITH CUSTOMS FEES AND CHARGES, PLEASE CONTACT YOUR LOCAL POSTAL OR CUSTOMS OFFICE FOR MORE INFORMATION.